Privacy Policy

Last Updated: August 25, 2026

We at BROOD CARE INC respect Your privacy. This Privacy Policy is designed to explain how We collect, use, share, and protect the personal information You provide to Us when You access Our website, purchase Our goods or services, or engage with Us on social media, as well as Your own rights to the information We collect.

Please read this Privacy Policy carefully. We will alert You to any changes to this Policy by changing the “last updated” date at the top of this Policy. Any changes become effective immediately upon publication on Our website, and You waive specific notice of any changes to the Policy by continuing to use and access Our site(s). We encourage You to review this Privacy Policy periodically. You are deemed to have accepted any changes to any revised Privacy Policy by Your continued use of Our website after the revised Privacy Policy is posted.

INFORMATION THAT WE COLLECT

We collect a variety of information from You when You visit Our website, make purchases, or interact with Us on social media. By accepting this Privacy Policy, You are specifically consenting to Our collection of the data described below, to Our use of the data, to the processing of this data, and to Our sharing of the data with third-party processors as needed for Our legitimate business interests.

PERSONAL DATA

Personal Data is information that can be used to identify You specifically, including Your name, shipping address, email address, telephone number, or demographic information like Your age, gender, or hometown. You consent to giving Us this information by providing it to Us voluntarily on Our website or any mobile application. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but Your refusal may prevent You from accessing certain benefits from Our website or from making purchases.

DERIVATIVE DATA

Derivative data is information that Our servers automatically collect about You when You access Our website, such as Your IP address, browser type, the dates and times that You access Our website, and the specific pages You view. Derivative data may also include data collected by third-party service providers, such as advertising and analytics providers, and may include cookies, log data, or web beacons.

SOCIAL NETWORKING DATA

We may access personal information from social networking sites and apps, including Facebook, Instagram, LinkedIn, Twitter, Snapchat, or other social networking sites or apps, which may include Your name, Your social network username, location, email address, age, gender, profile picture, and any other public information. If You do not want Us to access this information, please go to the specific social networking site and change Your privacy settings.

MOBILE DEVICE DATA

If You use Our website via a mobile device or app, We may collect information about Your mobile device, including device ID, model and manufacturer, and location information.

OTHER DATA

On occasion, You may give Us additional data in order to enter into a contest or giveaway or to participate in a survey. You will be prompted for this information and it will be clear that You are offering this kind of information in exchange for an entry into such a contest or giveaway.

HOW WE USE YOUR INFORMATION

Your information allows Us to offer You certain products and services, to fulfill Our obligations to You, to customize Your interaction with Our company and Our website, and to allow Us to suggest other products and services We think might interest You. We generally store Your data and transmit it to a third party for processing.

Specifically, We may use the information and data described above to:

Create and administer Your account
Deliver any products or services purchased by You
Correspond with You
Process payments or refunds
Contact You about new offerings that We think You will be interested in
Interact with You via social media
Send You a newsletter or other updates about Our company or website
Deliver targeted advertising
Request feedback from You
Notify You of updates to Our product and service offerings
Resolve disputes and troubleshoot any problems
Administer contests or giveaways
Generate a profile that is personalized to You
Compile anonymous statistical data for Our own use or for a third party’s use
Assist law enforcement as necessary
Prevent fraudulent activity on Our website or mobile app
Analyze trends to improve Our website and offerings

GROUNDS FOR USING AND PROCESSING YOUR DATA

Legitimate Business Interests: We may use and process Your data for Our legitimate business interests, which include communicating with You, improving Our goods or services, and providing You with the information or products that You have requested.

Performance of a Contract: We may use and process Your information to enter into a contract with You and to perform Our contractual obligations to You.

Consent: We may use Your data, or permit selected third parties to use Your data, based on Your consent. You may withdraw Your consent at any time, but doing so may affect Your ability to use Our website or other offerings.

As Required by Law: We may also use or process Your data as required for Us to comply with legal obligations, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

WHY WE DISCLOSE YOUR INFORMATION

We may share Your information with third parties in certain situations. In particular, We may share Your data with third-party processors as needed to serve Our legitimate business interests, which include administration of Our website, administration of Your account, entering into contracts with You, communicating with You, taking orders for goods or services, delivering Our goods and services, and protecting the security of Our company and website.

Third Party Processing: We may disclose Your information to third parties who assist Us with various tasks, including payment processing, hosting services, email delivery, communications, and customer service. We do not authorize them to use or disclose Your personal information except in connection with providing Our company with their services.

By Law: We may share Your data as required by law or to respond to legal process, or as necessary to protect the rights, property, and safety of others.

To Protect Our Company: We may use Your information to protect Our company, including to investigate and remedy any violations of Our rights or policies, or to obtain financial or legal advice.

Business Transfers: In the event Our company engages in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction, We may transfer or share Your data as part of that proceeding. You acknowledge that such transfers may occur and that Your personal information may continue to be stored, used, or processed as set forth in this Privacy Policy.

Other Purposes: We may disclose Your personal data as necessary to comply with any legal obligation or to protect Your interests or the vital interests of others or Our company.

TRACKING TECHNOLOGIES

Log Files: Like many websites, We make use of log files that log visitors to the site. The information inside these files includes IP addresses, browser type, Internet Service Provider, date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, and gather demographic information.

Cookies: We use cookies, small text files sent to Us by Your computer, and web beacons to store certain information. We may use cookies to authenticate Your identity, for personalization, for security, for targeted advertising, or for analysis of the performance of Our website and services.

We may use any or all of the following types of cookies:

Essential Cookies: Help Us run Our website and improve Your experience, including allowing content to load quickly or granting access to members-only sections.
Functionality Cookies: Remember Your preferences from earlier visits, including login information.
Social Media Cookies: Record when You have engaged with a social media tool while visiting Our website.
Advertising Cookies: Collect information about Your browsing habits on Our website in order to display relevant ads on third-party sites.

Pixel Tags: We may use pixel tags to monitor the use of Our website and gather information about Your interaction with the website. These tags may collect IP addresses and browser type.

Email Confirmations: We may receive email confirmations when You open an email from Us to determine if users are responding favourably to Our email communications.

PROCESSING YOUR INFORMATION

For the most part, We do not process Your information in-house, but transmit it to third-party processors. However, We may, from time to time, process Your data internally. The legal basis for this processing is Your consent, Our legitimate business interests, and compliance with legal obligations.

We may process the following data:

Data associated with Your account, such as Your name, address, email address, and payment information.
Data about Your usage of Our website, such as Your IP address, geographical information, and how long You accessed Our website and what You viewed.
Data related to Your personal profile, such as Your name, address, or profile picture.
Data that You provide Us in the course of using Our services.
Data that You post on Our website, such as comments or responses to blogs.
Data that You submit to Us when You make an inquiry regarding Our website or offerings.
Data related to Your transactions with Us, including Your purchase of Our goods or services.
Data that You provide to Us when You subscribe to Our emails or newsletters.
Data that You submit to Us via correspondence, such as when You email Us with questions.
Any other data identified in this policy, for the purpose of complying with Our legal obligations, or to protect the vital interests of You or any other natural person.

INTERNATIONAL DATA

Our website is hosted by servers located in Canada. If You reside outside Canada, some of Your data will be transferred internationally to and stored on those servers. We use all reasonable methods to protect the safety of Your data during transfer. By using this site and providing Us with information, You consent to this transfer, processing, and storage of Your information in Canada.

Please be aware that:

We may transfer data that We collect to locations outside of Our headquarters for processing or storing. By submitting Your personal data, You agree to this transfer, storing, and processing.
Data that is provided to Us is stored on secure servers. Payment information and other sensitive data will be encrypted to ensure its safety.
The transmission of data via the internet is never completely secure, and We cannot guarantee the security of data that is sent to Us electronically. Your transmission of data to Us is at Your own risk.
Where data is password protected, You are responsible for keeping the password confidential.

DATA RETENTION

We retain personal data as long as it is needed to conduct Our legitimate business purposes or to comply with Our legal obligations, or until You ask Us to delete Your data. Data that We gather for a specific and particular purpose will be kept for no longer than is necessary for that purpose. Data that is no longer needed will be permanently deleted.

We will honour Your request to delete Your data unless We are required by law to retain access to the data. Note that We cannot control the retention policies of third parties. If You wish to have any third parties delete Your data, You will need to contact those third parties directly. You may request from Us a list of all third parties to whom We have transmitted Your data.

SECURITY OF YOUR INFORMATION

We take all reasonable steps to protect Your personal data and keep Your information secure. We use recognized online secure payment systems and implement generally accepted standards of security to protect against personal data loss or misuse.

We do not store any whole credit card numbers or payment information. Instead, these are processed through third-party processors, namely Shop Pay and Square. By utilizing these payment processors, You indemnify Us and assume any and all risk or liability for the security of the payment details, and agree to be bound by the third-party payment processor’s applicable terms and conditions of use.

No security measure is foolproof, and no method of data transmission can be guaranteed against interception or misuse. We cannot guarantee complete security of any information You transmit to Us. We will notify You promptly of any known breach of Our security systems or Your data which might expose You to serious risk.

CHILDREN

This website is not designed for use by children under age 16, and We do not knowingly solicit personal data from anyone under age 16. If You are under age 16, do not access or use Our website or related products or services. If You become aware that We have collected data of anyone under the age of 16, please contact Us so that We may delete that data.

SENSITIVE DATA

We request that You do not submit any sensitive data to Us, including social insurance numbers, health data, genetic data, or information related to Your ethnic origin, religious beliefs, or criminal history. If You do send Us this information, then by doing so You are consenting to Our use, storage, and processing of this information in accordance with this Privacy Policy.

YOUR RIGHTS

You have certain rights with respect to Your personal data. We reserve the right to request that You provide Us with evidence of Your identity before We take any action with respect to the exercise of Your data rights.

Update Account Information: You have the right to update or change any information You have provided to Us. To update or delete Your information, please contact Us at hello@broodcare.com.

Confirm Personal Data and Its Use: You have the right to request that We confirm what data We hold about You, and for what purposes.

Change Consent: You have the right to change Your consent to Our use of Your information.

Request a Copy of Data: You have the right to request a digital copy of the data that We hold about You. Your first request will be provided free of charge; subsequent requests may incur a reasonable fee.

Delete Your Data: You have the right to request that We delete the data We hold about You, subject to any legal obligations requiring Us to retain it.

Emails and Communications: You may opt out of receiving future email correspondence from Us by contacting Us at hello@broodcare.com.

Complaints: If You believe We have misused Your data or violated Your rights under this Privacy Policy or applicable Canadian privacy law, You have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

NEWSLETTER PRIVACY

We offer the opportunity for You to volunteer certain information to Us that is used for email and marketing purposes. This information includes, but is not limited to, Your name and email. You will have an opportunity to unsubscribe from any future communications via email, in accordance with Canada’s Anti-Spam Legislation (CASL). We do not sell Your information to third parties.

Terms and Conditions of Use

Last Updated: August 25, 2026

NOTICE: These Terms and Conditions of Use are legally binding. It is Your responsibility to read these Terms and Conditions carefully prior to purchase, use, or access of any of Our products.

GENERAL PROVISIONS

This website is owned and operated by BROOD CARE INC, a British Columbia company. Our principal place of business is located in Vancouver, British Columbia. You must be at least sixteen years of age to use Our website. The Terms and Conditions contained on this page are subject to change at any time.

RETURNS, REFUNDS, AND SHIPPING

All items sold by BROOD CARE INC are made to order. As such, all sales are final and We do not accept returns or exchanges, except in the case of an item arriving damaged or defective. If You believe You have received a damaged or defective item, please contact Us at hello@broodcare.com within 7 days of delivery, along with photos of the item, so that We may assess Your claim.

Shipping timelines vary depending on production time for made-to-order items. Estimated timelines are provided at checkout and on individual product pages. We are not responsible for delays caused by shipping carriers once an order has left Our facility.

INTELLECTUAL PROPERTY NOTICE

All images, text, designs, graphics, trademarks, and service marks are owned by and property of BROOD CARE INC, or the properly attributed party. It is a violation of law to use any of Our intellectual property in whole or in part.

You may NOT use Our intellectual property in any way, which includes republishing any text, image, design, or other property on another website, or posting a quote or image from Our site to any third-party website including social media. We have spent a great deal of time and money building the intellectual property located on this site and in order to maintain the integrity of it, We cannot allow any third-party use.

SECURITY

It is Your responsibility to secure Your username and password from theft or any other means of unauthorized use that would violate these Terms and Conditions of Use. We do not store any whole credit card numbers or payment information; instead, these are processed through Shop Pay and Square. By utilizing these payment processors, You indemnify Us and assume any and all risk or liability for the security of the payment details, and agree to be bound by the third-party payment processor’s applicable terms and conditions of use.

CONFIDENTIALITY

You have no right to confidentiality unless otherwise explicitly stated, such as in a subsequent client agreement, or otherwise implicitly agreed upon as mandated by law or fiduciary duty.

ASSUMPTION OF RISK

By accessing Our website and related materials, You assume all the risk of Your access and any subsequent actions You choose to take as a result of the information provided to You.

YOUR COMMUNICATIONS

Any communications made through Our contact page, blog, newsletter sign up, or directly to Our email address are not held privileged or confidential and are subject to viewing and distribution by third parties. We own any and all communications displayed on Our website, servers, comments, emails, or other media as allowed by Canadian law.

DISCLAIMERS

Our website and related materials are provided for educational and informational use only. You agree to indemnify and hold harmless Our website and company for any direct or indirect loss or conduct incurred as a result of Your use of Our website and any related communications.

This website is updated on a regular basis and while We try to make accurate statements in a timely and effective manner, We cannot guarantee that all materials contained herein are entirely accurate, complete, or up to date. If You should see any errors or omissions, please email Us at hello@broodcare.com.

WARRANTIES DISCLAIMER

WE MAKE NO WARRANTIES AS TO OUR PRODUCTS, SERVICES, OR PROGRAM MATERIALS. YOU AGREE THAT PRODUCTS, SERVICES, OR PROGRAM MATERIALS ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TERMINATION

If at any time We feel You have violated these Terms and Conditions, We shall immediately terminate Your use of Our website and any related communications. We may revoke access at any time without notice.

ENTIRE AGREEMENT

The terms of the Privacy Policy together with these Terms and Conditions constitute the entire agreement between site users and Our company relating to the use of this website.

LAW AND JURISDICTION

These Terms and Conditions and Privacy Policy are governed by and construed in accordance with the laws of Canada and the Province of British Columbia. Any dispute arising out of or related to the information contained herein is subject to adjudication in British Columbia, Canada.

CONSENT

By using Our website, You hereby consent to Our Terms and Conditions of Use and Privacy Policy.

SEVERABILITY

If any part of these Terms and Conditions of Use and Privacy Policy is deemed unlawful and/or unenforceable, all other provisions contained herein will remain in full force and effect.

CONTACT INFORMATION

Email: hello@broodcare.com Address: Vancouver, British Columbia, Canada

All rights not expressly granted in these Terms and Conditions of Use and Privacy Policy are reserved by BROOD CARE INC.